General questions
All other inquiries we can help you with
53 articles
How accurate are the product images and swatches on Blanka's site?
What is Blanka's refund & cancellation policy?
Does Blanka offer volume discounts?
How long does it take for my customers to get an order?
How do I update my brand/logo?
How do I convert my logo to a vector file?
Does Blanka have a Public API?
How do I integrate TikTok with Blanka using Shopify?
How to search & view Blanka's products?
How to become Leaping Bunny Certified?
How do I charge my customers tax?
What currency does Blanka use?
What happens to damaged products or returned items with minor shipping defects?
What are the 2025 holiday shipping guidelines and cut off dates?
How do I login to Blanka?
How do I update my credit card information?
How do I change or update my membership?
How do I change my password?
Where can I see my billing details and payment history in the app?
How to bulk publish, un-publish and remove products?
How does Blanka verify your payment method?
How do I change or connect to a different store?
How do I pause my Blanka account?
Helpful Shopify How-To Guides?
What happens when I receive an order on my Shopify, Wix, or WooCommerce store?
What will packages look like when they are shipped to my customer?
How do I cancel or edit a customer order?
How does Blanka handle returns?
What if my order is undelivered or returned?
How do I check the status of my orders?
How do I turn on automatic order payments?
What happens if an automated payment fails?
Why was my automated payment disabled?
How do automated payments work?
How do I expedite my customer orders?
What causes missing items in Blanka orders, and how can this issue be resolved or prevented?