General questions

All other inquiries we can help you with

20 articles in this collection
Written by Beck and Lee Al

Account management

How do I log into Blanka?

Written by Lee Al
Updated over a week ago

How do I update my credit card information?

Written by Lee Al
Updated over a week ago

How do I upgrade, downgrade or cancel my plan?

Written by Lee Al
Updated over a week ago

How do I change my password?

Learn how to change your password

Written by Lee Al
Updated over a week ago

Products

How do I publish a product on my store?

Learn how to publish a product instantly and start selling

Written by Beck
Updated over a week ago

How do I unpublish a product from my store?

Learn how to unpublish a product from your store

Written by Lee Al
Updated over a week ago

What is a premium product?

Learn about Blanka's premium products

Written by Lee Al
Updated over a week ago

Inventory management

What does it mean to "fulfil using my inventory at Blanka"?

Learn how to use your own branded inventory to fulfil customer orders

Written by Lee Al
Updated over a week ago

How do I order inventory?

Learn how to order inventory on Blanka

Written by Beck
Updated over a week ago

What's the difference between ordering samples and ordering inventory?

Written by Lee Al
Updated over a week ago

How should I manage my inventory?

Learn about ordering inventory with Blanka

Written by Beck
Updated over a week ago

How do I add branded boxes to my order?

Learn how to add your logo to product boxes

Written by Lee Al
Updated over a week ago

Orders

What happens when I receive an order on my Shopify or WooCommerce store?

See what happens when you receive a customer order

Written by Beck
Updated over a week ago

What will packages look like when they are shipped to my customer?

Written by Beck
Updated over a week ago

How do I cancel or edit a customer order?

Learn how to cancel or edit an order

Written by Beck
Updated over a week ago

How does Blanka handle returns?

Learn about our return policies

Written by Beck
Updated over a week ago

Other

How do I get in touch with Blanka’s Merchant Success Team?

Written by Beck
Updated over a week ago

Are Blanka’s products FDA approved and EU compliant?

Written by Beck
Updated over a week ago

How does Blanka process payments?

Learn how we process payments

Written by Beck
Updated over a week ago

How do customs and duties work with Blanka?

Learn more about taxes and how they work on Blanka's platform

Written by Lee Al
Updated over a week ago