blanka FAQs
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General questions
General questions
All other inquiries we can help you with
Account management
How do I log into Blanka?
How do I update my credit card information?
How do I upgrade, downgrade or cancel my plan?
How do I change my password?
Products
Are Blanka products vegan/cruelty free?
How do I publish a product on my store?
How do I unpublish a product from my store?
What is a premium product?
Inventory management
What does it mean to "fulfil using my inventory at Blanka"?
How do I order inventory?
What's the difference between ordering samples and ordering inventory?
How should I manage my inventory?
How do I add branded boxes to my order?
Orders
What happens when I receive an order on my Shopify or WooCommerce store?
What will packages look like when they are shipped to my customer?
How do I cancel or edit a customer order?
How does Blanka handle returns?
Other
How do I get in touch with Blanka’s Merchant Success Team?
Are Blanka’s products FDA approved and EU compliant?
How does Blanka process payments?
How do customs and duties work with Blanka?
blanka FAQs
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