General questions
All other inquiries we can help you with
57 articles
How accurate are the product images and swatches on Blanka's site?
What is Blanka's refund & cancellation policy?
Does Blanka offer volume discounts?
How long does it take for my customers to get an order?
How do I update branding?
How do I convert my logo to a vector file?
Does Blanka have a Public API?
How do I integrate TikTok with Blanka using Shopify?
What is early access to VIP products?
How to search & view Blanka's products?
How to become Leaping Bunny Certified?
How do I charge my customers tax?
What currency does Blanka use?
What happens to damaged products or returned items with minor shipping defects?
How do I log into Blanka?
How do I update my credit card information?
How do I change or update my membership?
How do I change my password?
Where can I see my billing details and payment history in the app?
How to bulk publish, un-publish and remove products?
How does Blanka verify your payment method?
How do I change or connect to a different store?
What do I need to know about Blanka's 2025 price increase?
How do I pause my Blanka account?
Helpful Shopify How-To Guides?
What's included in the welcome gift and anniversary gift?
How do I publish products in my store?
Are Blanka products cruelty free?
How do I unpublish a product from my store?
What is a premium product?
Does Blanka offer custom skincare and cosmetic formulations?
What happens if a product has been discontinued?
Label Requirements for Products sold in North America
How do I order inventory?
What does it mean to "fulfill using my inventory at Blanka"?
What's the difference between ordering samples and ordering inventory?
How should I manage my inventory?
How do I add branded boxes to my order?
Does Blanka charge a fee for storing inventory?
What happens if an item is out of stock?
What products are currently out of stock?
What happens when I receive an order on my Shopify, Wix, or WooCommerce store?
What will packages look like when they are shipped to my customer?
How do I cancel or edit a customer order?
How does Blanka handle returns?
What if my order is undelivered or returned?
How do I check the status of my orders?
How do I turn on automatic order payments?
What happens if an automated payment fails?
Why was my automated payment disabled?
How do automated payments work?
How do I expedite my customer orders?
What is a sample order credit?