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What is Blanka's refund & cancellation policy?

Learn about Blanka's refund and cancellation policy

Updated over a week ago

Subscriptions

At Blanka, we want our merchants to find a membership that best fits their needs. This is why we offer three unique memberships: Essentials, Signature, and VIP.

You can choose to upgrade or downgrade your membership at any time to match your current business needs. By default, subscriptions and billing continue until you downgrade or cancel your account.

Your subscription membership may be canceled at any time. However, Blanka does not refund or prorate unused portions of a subscription. This means that if you cancel your subscription, it will no longer auto-renew, but you will retain access until the end of your subscription period.

Brand Setup

Your first brand setup with Blanka is free but rebranding costs $149 USD. When you rebrand, our team starts working on your new brand setup right away and therefore all paid brand setup purchases are non-refundable. Find out more about how to rebrand here.

Custom Branded Orders

Blanka does not offer refunds on custom branded orders. Once a custom branding order has been confirmed and processed, we immediately start production to deliver your unique product. This means your order is non-refundable.

Please double-check all details before confirming your custom branded order. If you have any questions before placing your order, feel free to contact us for clarification.

For more information on Blanka’s Fees & Payment Terms, please see Section 6 of our Terms & Conditions.

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