All Collections
General questions
What is Blanka's refund & cancellation policy?
What is Blanka's refund & cancellation policy?
Lee Al avatar
Written by Lee Al
Updated over a week ago


At Blanka, we want our merchants to find a plan that best fits their needs. This is why we offer four unique plans: Free, Growth, Scale, and VIP.

Blanka offers a 14-day trial for the Growth Plan, Scale Plan, and VIP Plan. These trials are offered so that you do not have to commit without trying them first. Please note, an account is limited to one 14-day trial. Your 14-day trial automatically begins once your account activates a paid plan.

Before your 14-day trial ends, you can choose to stay on your respective plan, try another paid plan, or downgrade to the Free Plan. During your 14-day trial you can switch plans as often as you would like. You will be charged for your selected plan once your 14-day trial ends, unless your plan has been downgraded to the Free Plan. By default, subscriptions and billing continue until you have downgraded or canceled your account

Your subscription plan may be canceled at any time. However, Blanka does not refund or prorate unused portions of a subscription. This means that if you cancel your subscription, it will no longer auto-renew, but you will retain access until the end of your subscription period. Please note that Blanka will not honor a refund for users that have gone beyond the 14-day trial period.

Brand Plates

Our team starts working on brand plates right away after the purchase and therefore all brand plate purchases are non-refundable.

For more information on Blanka’s Fees & Payment Terms, please see Section 6 of our Terms & Conditions.

Did this answer your question?