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How long does it take for my customers to get an order?
How long does it take for my customers to get an order?
Lee Al avatar
Written by Lee Al
Updated over a month ago

At Blanka, our commitment is to swiftly fulfill your orders, ensuring a seamless experience for you. The fulfillment process is composed of two key elements: Production & Fulfillment time and Shipping time, together forming the Total time for arrival.

There are distinct methods by which we fulfill orders, each influencing the timeframe for dispatching your products.

Please note: The times listed below take effect after your Brand Plate has been approved.

Option 1: Pay for products when customers place orders

This approach allows you to sell products as customers order them, eliminating the need for excess inventory. However, an additional production time is factored into the overall time for arrival.

  • Production time + fulfillment time: 5 - 9 business days

  • Shipping time:

    • North America: 3 - 5 business days*

    • Global: 5 - 14 business days

    • Australia and New Zealand: 7 - 22 business days

  • Total time:

    • North America: 8 - 14 business days*

    • Global: 10 - 23 business days

    • Australia and New Zealand: 12 - 31 business days

Option 2: Fulfilled customer orders with inventory

Choosing this option allows you to maintain a limited inventory at Blanka, pre-produced and ready for immediate dispatch when customers place orders (please note it takes 1-2 business days to fulfill the order). This bypasses the production time, expediting the shipping process.

  • Production time: 0 days (assuming inventory has been previously ordered)

  • Fulfillment time: 1-2 business days

  • Shipping time:

    • North America: 3 - 5 business days*

    • Global: 5 - 14 business days

    • Australia and New Zealand: 7 - 22 business days

  • Total time:

    • North America: 4 - 7 business days*

    • Global: 6 - 16 business days

    • Australia and New Zealand: 8 - 24 business days

Additionally, for those who prefer full control over order fulfillment, you can opt to order inventory to yourself. We'll ship the products to you for storage, though please be aware that this method entails a production and fulfillment time of 5 - 9 business days, in addition to the shipping times mentioned above.

If you use Shopify, Blanka will send tracking information for customer orders to your Shopify account. In order for those to send to your customer, please enable the 'customer shipping notifications' in your Shopify account.

Please note: Orders of over 80 units may take longer to fulfil in some cases, if it will take longer one of our merchant success team members will reach out.

* The following remote areas can take additional time for shipping
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5-8 business days

  • Nova Scotia

  • Newfoundland and Labrador

  • Prince Edward Island

  • Remote areas of Northern Ontario

  • Remote areas of Northern Quebec

  • Alaska

  • Hawaii

7-11 business days

  • Northwest Territories

  • Yukon

  • Nunavut

These lead times are estimates and averages only. Actual delivery times can vary based on the courier, weather conditions and transit delays. These are subject to change without prior notice.

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