Returns for damaged products
The team at Blanka wants to ensure you and your customers are always happy with your orders. If there is damage to your sample, inventory, or customer order, then Blanka will replace/refund the product. In addition, products with printing errors concerning your logo will also be eligible for replacement or refund.
If your product is damaged (e.g., cracked or broken), please reach out to us at [email protected] with the necessary information and photographic/video evidence for investigation.
If the box or packaging is damaged, we kindly ask that you send us a photo before opening it so we can fairly assess your claim. Rest assured that we’ll do all that we can to provide the best solution depending on each situation. Blanka's team works closely with merchants to review and address any product dissatisfaction, keeping customer satisfaction as a top priority.
Please be aware that we package items as securely as possible but minimal dents/scuffing can be possible during courier shipment. Note as well that it's normal for palettes to have some dusting around the outside of the pans - this is not considered damage. If you encounter issues beyond what is outlined here, consider contacting Blanka's support team for guidance on whether a replacement might still be possible.
Handling Product Dissatisfaction
We understand that product satisfaction is critical for your business. Below are the steps you can follow if you are dissatisfied with samples or purchased products from Blanka.
1. Inform Blanka About Your Concern
If you are not satisfied with the received product or sample, contact Blanka's support team immediately. Clearly outline:
What specific aspects of the product or sample you are dissatisfied with (e.g., quality, design, or other concerns).
2. Collaborate with the Support Team
Blanka's team will carefully review your feedback and collaborate with you to understand the issue. They are committed to finding a mutually beneficial solution to address your dissatisfaction.
3. Resolution Process
The support team may discuss options such as replacement or alternative solutions based on the nature of the issue. While the specific actions will depend on the situation, the primary focus is always on customer satisfaction.
Key Note
Providing detailed feedback when reporting the issue helps Blanka efficiently resolve your concern. The company values your business and aims to ensure that every experience with Blanka products meets your expectations. For further assistance, do not hesitate to reach out to Blanka’s customer support team.
Customer Order Returns
We currently are not able to facilitate returns of customer orders. We highly recommend that you create your own return policy to handle any situations that may arise. Having a clear return policy ensures that you can address customer-specific issues effectively and maintain a positive customer experience.
In the case that a customer returns their product to the Blanka warehouse, a Blanka team member will reach out to notify you of the return. We will add the product to your inventory, that you can use to fulfil a future order by toggling the fulfil with inventory option in Blanka. Please note, we charge a $3 return processing fee for every order returned.
Note: Shipments that are returned to the Blanka warehouse because of an incorrect shipping address or attempted delivery with no answer, will not be refunded. For more detailed guidelines, please refer to Blanka's full return policy.
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