All Collections
General questions
How does Blanka handle returns?
How does Blanka handle returns?

Learn about our return policies

Beck avatar
Written by Beck
Updated over a week ago

The team at Blanka wants to ensure you and your customers are always happy with your orders.

If there is damage or an issue with you your order, then Blanka will replace the product. Please be aware that it's normal for palettes to have some dusting around the outside of the pans - this is not considered damage.

We are not able to accept returns of products into Blanka's inventory of products.

That being said, if you would like to honour a refund or exchange for your customer, then we can set this product aside in our warehouse for any future orders that you might have.

If your product is damaged (e.g., cracked or broken), please reach out to us at [email protected] with necessary information and photographic evidence for investigation. We’ll do all that we can to provide the best solution depending on each situation. Note: Shipments that are returned to the Blanka warehouse because of an incorrect shipping address or attempted delivery with no answer, will not be refunded.

Blanka does not accept product returns back to the Blanka warehouse if the receiver chooses to return the products they've ordered.

We highly recommend that you create your own return policy to handle any situations that may arise.

Note: if you cancel a paid order and want a refund, it is subject to a payment processing fee.

Did this answer your question?