The team at Blanka wants to ensure you and your customers are always happy with your orders.
If there is damage to your order or there has been a printing error with your logo, then Blanka will replace the product. Please be aware that its normal for palettes to have some dusting around the outside of the pans - this is not considered damage.
We are not able to accept returns of products into Blanka's inventory of products.
That being said, if you would like to honour a refund or exchange for your customer, then we can set this product aside in our warehouse for any future orders that you might have.
If your product is damaged (e.g., cracked or broken), please reach out to us at [email protected] with necessary information and photographic evidence for investigation. We’ll do all that we can to provide the best solution depending on each situation. Note: Shipments that are returned to the Blanka warehouse because of an incorrect shipping address or attempted delivery with no answer, will not be refunded.
Here at Blanka, we produce products per order, especially unique branded products with your label on them. If a customer simply changes their mind and wants to return or exchange their order, Blanka’s warehouse doesn't have inventory space to store unwanted items.
We highly recommend that you create your own return policy to handle any situations that may arise.