At Blanka, we prioritize merchant and customer satisfaction. If your order is damaged, or if there are branding errors with your logo, we will provide a replacement or refund.
Reporting Damaged Products
Damaged Product (e.g., cracked or broken): Contact us at [email protected] with photos or video evidence for investigation.
Damaged Packaging: Take a photo before opening the package to help us assess the claim fairly.
Please note: While we package items securely, minor dents or scuffs may occur during shipping. Some dusting on palettes is normal and not considered damage. Contact support if you encounter issues beyond this.
Handling Product Dissatisfaction
If you are not satisfied with a product or sample, follow these steps:
Inform Blanka:
Contact our support team immediately.
Clearly explain the issue (e.g., quality, design, or other concerns).
Collaborate with Support:
Our team will review your feedback and work with you to understand the problem.
Resolution Process:
Depending on the issue, we may offer replacement or alternative solutions.
Detailed feedback helps us resolve concerns efficiently.
Blanka’s team is committed to ensuring every experience meets your expectations.
Customer Order Returns
Blanka does not process direct customer returns. We recommend creating your own return policy to manage customer-specific issues.
Returns to Blanka Warehouse:
If a customer returns a product to our warehouse, we will notify you and add the item back to your inventory.
A $3 return processing fee applies per returned order.
No Refunds for Failed Deliveries:
Shipments returned due to incorrect addresses or failed delivery attempts are not refunded. For more detailed guidelines, please refer to Blanka's full return policy.
Join 100,000+ brands already growing their business with Blanka