Resolving and Preventing Missing Items in Blanka Orders
When customers receive orders with missing items, it's crucial to understand the underlying causes and the actionable steps to resolve the issue promptly while preventing such occurrences in the future. Here's a comprehensive guide to address this concern effectively.
Common Causes of Missing Items
One common reason for missing items is discrepancies in the product SKU. Blanka uses SKUs as unique identifiers to process customer orders accurately. If an item's SKU in your store differs from Blanka's default SKU, the system may not recognize it, resulting in the item being excluded from the order. For example, this can occur when product SKUs are altered after being uploaded to Blanka's platform.Another factor could be systemic oversights during the order fulfillment process, though these instances are typically rare and thoroughly investigated when reported.
Steps to Resolve Missing Item Issues
If you notice missing items in your customer's order, follow these steps to resolve the problem:
Check and Correct Item SKUs: Ensure that the missing item's SKU in your store matches the corresponding SKU registered with Blanka. This consistency ensures proper order syncing. If changes were made to the SKU, you should: - Unpublish the product in your store. Republish it to reset to the correct SKU.
Add Missing Items to Ongoing Orders: If the order is already in processing, you can manually add the missing item as follows:
Place a new inventory order for the missing product.
Choose to store this order at Blanka's warehouse.
Request for the inventory order to be combined with the ongoing customer order to expedite resolution.
Contact Support If Necessary: For unrecoverable SKU errors or fulfillment questions, contacting Blanka’s support team will ensure that appropriate actions are taken, such as reshipping affected items to the customer.
Preventative Tips for Avoiding Errors
To minimize future discrepancies:
Maintain Consistency in SKUs: Avoid altering product SKUs after they’ve been linked to Blanka’s system. Regularly verify that product listings have accurate and consistent identifiers.
Perform Quality Checks: Implement routine reviews to identify and address any mismatches or systemic issues before customer orders are processed.
Educate Your Team: If you manage a team handling multiple listings, ensure they understand the role of SKUs and the importance of avoiding unnecessary changes.
Related Topics
How to update product information without disrupting orders
Understanding Blanka’s SKU system and order processing workflow