Blanka merchants using the app may occasionally notice missing items in orders, often caused by SKU discrepancies in your online store.
Understanding the causes and knowing how to fix them quickly can help prevent delays and ensure a smooth fulfillment process.
Common Causes of Missing Items
SKU Discrepancies: Each product in Blanka is tracked using a unique SKU. If the SKU in your store doesn’t match Blanka’s system (for example, after editing the SKU), the item may be excluded from the order.
Fulfillment Oversights: Rare errors can happen during processing, but these are usually investigated and corrected promptly when reported.
How to Resolve Missing Items
Check & Correct SKUs
Make sure the missing item’s SKU in your store matches Blanka’s system.
If changes were made, unpublish and republish the product to reset the SKU and re-sync the listing.
Add Missing Items to Orders
Place a new inventory order for the missing product.
Store it at Blanka’s warehouse.
Request to combine it with the ongoing customer order to expedite fulfillment.
Contact Blanka Support
For persistent SKU errors or fulfillment questions, contact our support team. They can reship items or take other corrective actions as needed.
Tips to Prevent Missing Items
Keep SKUs consistent: Avoid changing SKUs once products are linked to Blanka.
Perform regular checks: Review product listings to catch mismatches before orders are processed.
Educate your team: Make sure everyone managing listings understands the importance of accurate SKUs.
Need Assistance?
If you have any questions about Blanka or need support, reach out to our team at [email protected].
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