Why Can't I Upload My Logo to Blanka and How to Fix It?
Uploading your logo to Blanka should be a straightforward process, but occasionally users encounter issues either due to unmet design requirements or technical problems. This guide provides a comprehensive explanation of Blanka’s logo requirements and detailed troubleshooting steps to resolve common upload problems.
Logo Requirements for Blanka
To ensure a successful upload, your logo must comply with the following design guidelines:
File Design: Avoid shading, gradients, or complex elements such as backgrounds or figures. Ensure the logo has simple, clean lines.
Format: Use a transparent background for the file. Logos with backgrounds or non-transparent elements may be rejected.
Focus: The logo should consist primarily of text or straightforward visual imagery. Avoid images that include people, complex illustrations, or excessive details.
It’s recommended to consult Blanka’s detailed brand setup guide if you are unsure whether your logo meets these requirements. Non-compliance with these standards may result in issues such as an inability to upload the logo or failure to proceed to the next page during the upload process.
Troubleshooting Steps for Logo Upload Problems
If you’re confident your logo meets the design requirements but still encounter issues during the upload process, follow these troubleshooting steps:
Log Out and Log Back In: Log out of your Blanka account, then log back in and try uploading the logo again. Navigate to the logout option on the lower left corner of your account page.
Clear Browser Cache and Cookies: Clear cache and cookies from your browser to remove any corrupted data that may be causing the issue.
Try an Incognito Window or Different Browser: Open an incognito window or switch to a different browser and attempt the upload process again.
Check for Error Messages: If the problem persists, take note of any error messages during the upload. Screenshots or additional details can help identify the issue.
Implementing these steps should resolve most technical issues affecting the logo upload process.
Additional Support
If problems continue after following these steps and ensuring your logo adheres to design standards, you may need further assistance. Refer to Blanka’s customer support or consult the brand setup guide for more specialized troubleshooting.
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