How do I resolve logo and brand setup issues in Blanka?
If you are facing issues with your logo or completing the brand setup in Blanka, this guide will help you understand the common challenges and provide clear steps to address them. Completing the brand setup ensures full functionality of your account and correct display of branding on your products.
Troubleshooting Brand Setup Issues
Why am I being asked to edit a logo on my account?
Blanka requires users to review and approve their current brand setup as part of the new branding process. Completing this step will:
Allow you to regain full access to your account.
Enable updates to product mockups.
Transition your brand setup to the latest version.
Make sure to review and finalize the branding setup to proceed with using the platform as expected.
Why is my logo missing on products?
Your logo might not appear on products if you haven't finalized the brand setup. To resolve this:
Ensure that all setup steps are completed within your Blanka account.
Follow instructions provided in the brand setup section to finalize your branding. Once all steps are completed, the logo will display correctly on your products.
Why does my label already appear on my website but not on products?
This issue typically occurs when the brand setup is incomplete. While the front-facing label might display correctly, the backend setup needs to be finalized for full implementation. Refer to the brand setup guide on Blanka to complete the remaining steps and ensure that all branding is synchronized.
Logo Design Guidelines and Customization
Can I use multiple logos or designs with gradients?
Blanka allows only one logo per account, and the design must comply with the following restrictions:
Gradients are not supported due to printing limitations; ensure that your logo uses flat colors.
Only upload logos that meet the system's specifications to ensure proper printing and display.
If you have a logo design with gradients, you will need to create a simplified version that aligns with these requirements.
Key Takeaways
Finalizing the brand setup is essential for restoring account access and ensuring correct branding.
Only one logo without gradients can be used per account.
To resolve missing logos, finalize all steps in the brand setup process as outlined in the support guide.
If you continue to experience issues, please contact Blanka support for further assistance.