Introduction
Blanka does not manage shipping, return, or liability policies for your customers. To ensure transparency and set clear expectations, we recommend creating well-defined policies for your online store. This guide covers the key policies—shipping, returns, and liability—and includes tips on how to tailor them to work seamlessly with Blanka.
Why Policies Are Vital for Your Online Store
Policies clarify expectations for your customers and help your business handle common issues. They convey standards and cover key customer concerns.
Shipping Policies
A well-defined shipping policy ensures customers understand when to expect their purchases, reducing inquiries and dissatisfaction.
Set Clear Shipping Timelines: Define specific time frames for processing and delivering orders. For merchants using Blanka fulfillment, ensure you account for production times for customized products.
Communication is Key: Provide tracking information and keep customers updated on their order status.
Return Policies
A robust return policy prevents potential conflicts and builds customer trust.
Outline Conditions for Return/Replacement: Highlight whether you will replace products damaged during shipping or with other issues.
Establish Exceptions: Disclaimers should detail that certain elements, such as "dust," are normal and not considered damage.
Transparency is Crucial: Ensure all exceptions are clearly communicated.
Liability Disclaimers
It’s important to address potential product liability concerns, especially for items customers may use on their bodies or ingest.
Include Allergy Disclaimers: Encourage customers to review the ingredients list provided by Blanka for potential allergens. Blanka automatically includes a transparent ingredients list on each product page to assist with this.
Safety Acknowledgement: Draft disclaimers advising customers to conduct their own safety checks before using products.
Need Assistance?
If you have any questions about Blanka or need support, reach out to our team at [email protected].