Creating a Blanka account should be a straightforward process, but users may encounter specific issues, such as trouble with phone number verification or a message that an email address is already in use. Below, we provide steps to address these common problems effectively.
Phone Number Verification Issues
If you are having trouble signing up with your phone number, follow these guidelines:
Include Your Country Code: Always start your phone number with the appropriate country code, including the '+' symbol. For example, New Zealand users should begin their number with
+64. Failure to include the country code can result in errors during verification.Check Your Entry: Double-check the phone number you entered to make sure there are no typos.
Alternative Methods: If the issue persists despite including the country code, you may need to contact Blanka’s support team for further guidance or use an alternate method provided during the sign-up process.
Resolving “Email Already in Use” Errors
When you see a message indicating that your email is already in use, it means you likely already have an account with that email address. Here’s how to proceed:
Reset Your Password: Instead of creating a new account, reset the password for your existing account:
Navigate to the login page and select the “Forgot password” option.
Enter your registered email address.
Check your inbox for a password reset link and follow the instructions to create a new password.
Login With Updated Credentials: Once your password is reset, log in using your email and new password.
Account Recovery Assistance: If you don’t receive the password reset email, check your spam or junk mail folders. If the email is still missing, contacting Blanka’s support team may help you resolve the issue.
Best Practices
Always double-check the information you enter during sign-up, including your phone number and email.
Use the “Forgot password” option if you suspect an account with your email already exists.
Reach out to Blanka’s support team if issues persist despite following these steps.
By following these guidelines, you should be able to address and resolve common challenges during the Blanka account sign-up process.