Reasons for Product Discontinuation
Blanka occasionally discontinues products due to the following reasons:
Low sales performance
Outdated or defective components in the product design
A strategic shift toward developing new and improved products
Customer Impact and Replacements
When a product is discontinued, it is important to note that there may not always be a direct replacement available. Customers seeking a product identical or similar in design and color to the discontinued item may be unable to find an exact match.
Your Options When an Ordered Product is Discontinued
If you have ordered a product that has been discontinued, Blanka offers the following options:
Request Store Credit: Store credit can be applied to your account and used for purchasing other items from Blanka.
Request a Refund: You can opt for a refund for the discontinued product. Refund processing adheres to Blanka’s general policies on timelines and delivery.
These measures are intended to ensure customer satisfaction despite the inconvenience caused by the discontinuation of specific items.
If you have additional concerns or need assistance, please contact Blanka's customer support team for further guidance.