Getting Connected
Does Blanka work with Squarespace?
Yes! Squarespace now joins Wix, Shopify, WooCommerce, and the Blanka API as a supported way to connect your store to Blanka. You can publish Blanka products to your Squarespace store, and your customer orders flow into Blanka automatically for fulfillment.
What do I need before I connect?
A Squarespace site on a plan that lets you sell products
At least one enabled Store page on your Squarespace site
A Blanka account (if you connect from Squarespace and don't have one yet, you'll create one during setup)
How do I connect my Squarespace store from Blanka?
Log into the Blanka app and go to Connect Store.
Select the Squarespace tile.
Click Connect to Site in the top right.
Log into your Squarespace account.
Review and Allow the permissions Blanka needs to sync with your store.
You'll return to Blanka. Click Connect this store to finish.
You'll see a success screen. Your store is connected! đ
How do I connect Blanka from inside Squarespace?
In Squarespace, go to Settings (gear icon) > Extensions.
Search for Blanka and click the Blanka tile.
Click Connect.
Review and Allow the permissions Blanka needs to sync with your store.
You'll be brought to Blanka. Click Connect this store to finish.
You'll see a success screen. Your store is connected! đ
I got an error saying I need a Store page. What do I do?
Blanka needs somewhere to place your products, so your site must have at least one enabled Store page. Add a Store page to your Squarespace site, then try connecting again.
Which Store page will my products appear on?
Blanka adds your products to the first enabled Store page on your site.
Can I log in to Blanka with my Squarespace account?
Not at this time. Log in to Blanka with the email you used when you created your Blanka account, and your password, at app.blankabrand.com/login.
My Blanka dashboard says my Squarespace connection has expired. Why?
Squarespace requires connected apps to renew their access regularly. If your connection can't renew, it expires. To fix it, go to Connect Store in Blanka and reconnect your Squarespace store.
Publishing Products
How do I publish products to Squarespace?
Go to My Products in Blanka and click Publish on any product. Blanka creates the product in your Squarespace store with its variants, pricing, and branded product images.
How many products can I publish?
The Free plan lets you publish up to 3 products and the Essentials plan up to 25. To publish more, upgrade your Blanka plan.
How are my products priced?
Products publish at Blanka's suggested retail price. You can change the price anytime in Squarespace.
My Squarespace store doesn't use US dollars. Will my prices be correct?
Yes. Blanka publishes prices in USD, and Squarespace automatically converts them into the currency your store is set to. Because Blanka product costs are in USD, exchange rate changes can affect your margins, so we recommend reviewing your prices regularly.
Do I need to manage inventory in Squarespace?
No. Blanka products are published with unlimited stock, so you never need to update inventory counts.
If I update my logo or brand, will my product images update?
Yes. When you update your brand in Blanka, the images on your published Squarespace products sync to match.
Orders and Shipping
What happens when a customer places an order?
The order is sent to Blanka automatically and waits for payment.
You pay for the order in Blanka (or it's charged automatically if you have auto pay turned on).
We produce and ship the order to your customer.
The tracking number is added to the order in Squarespace, and your customer receives Squarespace's shipping email.
Do I need to mark orders as fulfilled in Squarespace?
No. Once your order ships, Blanka marks it fulfilled in Squarespace with tracking details.
What if Blanka cancels or changes my order?
If we need to cancel or change an order (for example, if an item is discontinued), we'll email you. Squarespace doesn't let us update the order on your store, so please edit, cancel, or refund the order in Squarespace yourself to keep your customer informed.
Disconnecting
How do I disconnect Blanka from Squarespace?
In Squarespace, go to Settings > Extensions > Connected Extensions, select Blanka, and click Disconnect. Squarespace's Extensions guide has more detail.
What happens to my products when I disconnect?
Your published products stay live on your Squarespace store. Hide or delete them in Squarespace so customers can't order products Blanka is no longer connected to fulfill.
Will I lose my Blanka account?
No. Your Blanka account stays active, and your plan continues until you cancel it. You can reconnect your Squarespace store anytime.
Need Assistance?
If you have any questions about Blanka or need support, reach out to our team at [email protected].
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