What is Shopify Protect?
Shopify Protect is a Shopify feature that provides eligible merchants with protection against certain fraudulent and unrecognized chargebacks on qualifying Shop Pay orders.
How does Shopify Protect apply to orders placed through Blanka?
If the order is covered by Shopify Protect, Shopify's fulfillment deadlines still apply. This means the order needs to be fulfilled and have valid tracking within Shopify's required timeframe.
For Blanka orders, we can only honor Shopify Protect's fulfillment-time requirements when the product is already stocked in Blanka's warehouse inventory and is ready for fulfillment.
Products that are already available in your warehouse inventory can proceed through our fulfillment time of 2 business days before being shipped out.
What does Blanka do when a Shopify Protect order is received?
When an eligible customer order is sent to Blanka:
We receive the order through your connected Shopify store.
If the product is already stocked in our warehouse, we process it through our standard fulfillment workflow.
Once fulfilled, tracking information is provided for the shipment.
The carrier then takes possession of the shipment and updates its tracking status.
Please keep in mind that while Blanka can control the processing and fulfillment of the order, carrier transit times are outside of Blanka's control.
Important reminder:
Shopify Protect is a Shopify program and its requirements are determined by Shopify. Blanka can work within those requirements for products that are already stocked and ready for fulfillment in our warehouse, but we cannot guarantee Shopify Protect's fulfillment timeframe for products that require additional production, customization, or printing.
For further details or questions about Shopify Protect, you can send an email to our support team at [email protected]