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What happens if an order is damaged or lost during shipment?

Learn how Blanka handles damaged and lost shipments

Updated this week

Blanka is committed to customer satisfaction even in the rare event of product damage or loss during shipping. If a sample, inventory, or customer order suffers damage or goes missing, Blanka will take responsibility and either replace the item or issue a refund.


If you have any questions about Blanka or need support, reach out to our team at [email protected].

For questions related to wholesale orders or custom formulations, please reach out to our sales team at [email protected].


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