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What happens if an order is damaged or lost during shipment?

Learn how Blanka handles damaged and lost shipments

Updated over 3 weeks ago

Blanka is committed to customer satisfaction even in the rare event of product damage or loss during shipping. If a sample, inventory, or customer order suffers damage or goes missing, Blanka will take responsibility and either replace the item or issue a refund.


If you have any questions about Blanka or need support, reach out to our team at [email protected].

For questions related to wholesale orders or custom formulations, please reach out to our sales team at [email protected].


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