# Blanka FAQs

> Get help using Blanka

## General Questions

- [What is Blanka?](https://faq.blankabrand.com/en/articles/4879945-what-is-blanka.md): Learn how to start a beauty line with Blanka
- [Who can use Blanka?](https://faq.blankabrand.com/en/articles/4879906-who-can-use-blanka.md): Learn how to start a beauty line with Blanka
- [How much does Blanka cost?](https://faq.blankabrand.com/en/articles/4879946-how-much-does-blanka-cost.md): Learn about our pricing model
- [Understanding the Difference: Dropshipping, Wholesale, and Custom Formulation with Blanka](https://faq.blankabrand.com/en/articles/12747996-understanding-the-difference-dropshipping-wholesale-and-custom-formulation-with-blanka.md): Learn how to start a beauty line with Blanka
- [What is dropshipping?](https://faq.blankabrand.com/en/articles/4983537-what-is-dropshipping.md): Learn how dropshipping works with Blanka
- [How do I get started with dropshipping?](https://faq.blankabrand.com/en/articles/6546147-how-do-i-get-started-with-dropshipping.md): Learn more about launching your dropshipping brand with Shopify, WooCommerce, & Wix
- [What is Blanka Wholesale?](https://faq.blankabrand.com/en/articles/12602327-what-is-blanka-wholesale.md): Learn how to order wholesale products
- [What is Custom Formulation?](https://faq.blankabrand.com/en/articles/12756662-what-is-custom-formulation.md): Learn more about creating custom products with Blanka Labs
- [How to make money with Blanka](https://faq.blankabrand.com/en/articles/12755673-how-to-make-money-with-blanka.md): Learn how to make money using Blanka
- [How long will it take to launch my product line?](https://faq.blankabrand.com/en/articles/5181536-how-long-will-it-take-to-launch-my-product-line.md): Learn how to launch your product line with Blanka
- [Are there minimum order quantities \(MOQs\)?](https://faq.blankabrand.com/en/articles/12755731-are-there-minimum-order-quantities-moqs.md): Learn about order minimums
- [How to contact us?](https://faq.blankabrand.com/en/articles/9612851-how-to-contact-us.md): Learn how to get in touch with our team
- [Can I have my own formula?](https://faq.blankabrand.com/en/articles/12821934-can-i-have-my-own-formula.md): Learn more about creating custom products with Blanka Labs
- [Where is Blanka located?](https://faq.blankabrand.com/en/articles/13144048-where-is-blanka-located.md): Learn more about Blanka's fulfillment facility

## Shipping & Orders

- [What are the differences in processing and shipping timelines for branded vs. unbranded orders on Blanka?](https://faq.blankabrand.com/en/articles/13624113-what-are-the-differences-in-processing-and-shipping-timelines-for-branded-vs-unbranded-orders-on-blanka.md): Learn more about branded vs. unbranded Blanka orders

## Products & Compliance

- [Are Blanka's products vegan?](https://faq.blankabrand.com/en/articles/5855849-are-blanka-s-products-vegan.md): Learn about Blanka's product benefits
- [Are Blanka's products cruelty free?](https://faq.blankabrand.com/en/articles/6989626-are-blanka-s-products-cruelty-free.md): Learn about Blanka's product benefits
- [How to become Leaping Bunny Certified?](https://faq.blankabrand.com/en/articles/9200904-how-to-become-leaping-bunny-certified.md): Learn how to become Leaping Bunny Certified
- [Are Blanka’s products FDA approved?](https://faq.blankabrand.com/en/articles/4880265-are-blanka-s-products-fda-approved.md): Learn more about Blanka's products
- [How to search & view Blanka's products?](https://faq.blankabrand.com/en/articles/9073358-how-to-search-view-blanka-s-products.md): Learn how to search and view products
- [Can products be legally sold in the European Union \(EU\)?](https://faq.blankabrand.com/en/articles/11956170-can-products-be-legally-sold-in-the-european-union-eu.md): Product and compliance information
- [What happens if a product causes harm to a customer?](https://faq.blankabrand.com/en/articles/12773396-what-happens-if-a-product-causes-harm-to-a-customer.md): Learn more about Blanka product safety
- [What happens if a product has been discontinued?](https://faq.blankabrand.com/en/articles/8913076-what-happens-if-a-product-has-been-discontinued.md): Learn more about discontinued products
- [How do I know when a product is back in stock?](https://faq.blankabrand.com/en/articles/9945356-how-do-i-know-when-a-product-is-back-in-stock.md): Learn more about back in stock products
- [What are the label requirements for products sold in North America?](https://faq.blankabrand.com/en/articles/9181177-what-are-the-label-requirements-for-products-sold-in-north-america.md): Learn more about label requirements for selling in North America
- [How accurate are the product images & swatches on Blanka's site?](https://faq.blankabrand.com/en/articles/6140385-how-accurate-are-the-product-images-swatches-on-blanka-s-site.md): Learn more about our product image accuracy
- [How do I create a Color Match Quiz?](https://faq.blankabrand.com/en/articles/9824762-how-do-i-create-a-color-match-quiz.md): Learn more about creating a color match quiz
- [Are Blanka products suitable for men?](https://faq.blankabrand.com/en/articles/12821957-are-blanka-products-suitable-for-men.md): Learn more about Blanka products
- [Where are Blanka's products made?](https://faq.blankabrand.com/en/articles/12824270-where-are-blanka-s-products-made.md): Learn more about where Blanka products are manufactured
- [How should I create effective shipping, return, & liability policies for my online store?](https://faq.blankabrand.com/en/articles/12824376-how-should-i-create-effective-shipping-return-liability-policies-for-my-online-store.md): Learn more about creating policies for your online store
- [Are Blanka products suitable for kids?](https://faq.blankabrand.com/en/articles/12845537-are-blanka-products-suitable-for-kids.md): Learn more about Blanka products
- [Does Blanka provide Product Information Files \(PIF/DIP\) or documentation like CPSR for compliance?](https://faq.blankabrand.com/en/articles/13623902-does-blanka-provide-product-information-files-pif-dip-or-documentation-like-cpsr-for-compliance.md): Learn more about compliance with Blanka

## Integrations & Dropshipping

- [What eCommerce platforms does Blanka work with?](https://faq.blankabrand.com/en/articles/5265856-what-ecommerce-platforms-does-blanka-work-with.md): Learn how to use Blanka with ecommerce platforms
- [How do I publish products in my store?](https://faq.blankabrand.com/en/articles/4879957-how-do-i-publish-products-in-my-store.md): Learn how to publish a product instantly & start selling
- [How do I unpublish and remove products from my online store?](https://faq.blankabrand.com/en/articles/8923588-how-do-i-unpublish-and-remove-products-from-my-online-store.md): Learn how to unpublish and remove products from your store
- [How do I export a product from my online store?](https://faq.blankabrand.com/en/articles/6608556-how-do-i-export-a-product-from-my-online-store.md): Learn how to export a product from your store
- [What happens when I receive a customer order on my Shopify, Wix, or WooCommerce store?](https://faq.blankabrand.com/en/articles/4880226-what-happens-when-i-receive-a-customer-order-on-my-shopify-wix-or-woocommerce-store.md): Learn what to do when you get a customer order
- [How do I install Blanka on my Wix store?](https://faq.blankabrand.com/en/articles/6906895-how-do-i-install-blanka-on-my-wix-store.md): Learn more about installing Blanka on your Wix online store
- [How do I install Blanka on my WooCommerce store?](https://faq.blankabrand.com/en/articles/6546092-how-do-i-install-blanka-on-my-woocommerce-store.md): Learn more about installing Blanka on your WooCommerce online store
- [How do I sell Blanka products on Linktree with Shopify?](https://faq.blankabrand.com/en/articles/11473339-how-do-i-sell-blanka-products-on-linktree-with-shopify.md): Learn how to sell Blanka products on Linktree with Shopify
- [How do I sell through TikTok Shop?](https://faq.blankabrand.com/en/articles/8771099-how-do-i-sell-through-tiktok-shop.md): Learn about selling Blanka products through TikTok
- [How do I disconnect my online store?](https://faq.blankabrand.com/en/articles/9911728-how-do-i-disconnect-my-online-store.md): Learn how to disconnect your online store
- [Why are my products not detected or orders not visible?](https://faq.blankabrand.com/en/articles/12824629-why-are-my-products-not-detected-or-orders-not-visible.md): Learn more about troubleshooting product & order issues in your online store
- [Does Blanka have a Public API?](https://faq.blankabrand.com/en/articles/8896232-does-blanka-have-a-public-api.md): Learn about API access

## Branding & Packaging

- [How do I add my logo to products?](https://faq.blankabrand.com/en/articles/5187729-how-do-i-add-my-logo-to-products.md): Learn how to set up your brand in the Blanka App using the Brand Setup
- [How do I update my brand/logo?](https://faq.blankabrand.com/en/articles/8823695-how-do-i-update-my-brand-logo.md): Learn how to change your logo in the Blanka app
- [What are the guidelines for preparing & uploading logos?](https://faq.blankabrand.com/en/articles/5214993-what-are-the-guidelines-for-preparing-uploading-logos.md): Learn more about Blanka's logo requirements
- [Can I have multiple colors in my logo?](https://faq.blankabrand.com/en/articles/9011751-can-i-have-multiple-colors-in-my-logo.md): Learn about how we print your logo
- [Can I use more than one logo?](https://faq.blankabrand.com/en/articles/11956235-can-i-use-more-than-one-logo.md): Learn more about logo uploads, variations & sub-brands.
- [Why can't I upload my logo to Blanka?](https://faq.blankabrand.com/en/articles/11956100-why-can-t-i-upload-my-logo-to-blanka.md): Learn more about troubleshooting logo issues in Blanka
- [How do I convert my logo to a vector file?](https://faq.blankabrand.com/en/articles/8912739-how-do-i-convert-my-logo-to-a-vector-file.md): Learn the step-by-step process to export your logo as a vector file from Canva
- [Can I export a vector file from Canva?](https://faq.blankabrand.com/en/articles/6177277-can-i-export-a-vector-file-from-canva.md): Learn the step-by-step process to export your logo as a vector file from Canva
- [What is a print-ready file & how do I prepare one?](https://faq.blankabrand.com/en/articles/9253282-what-is-a-print-ready-file-how-do-i-prepare-one.md): Learn more about print-ready files
- [Can I add branded inserts to my orders?](https://faq.blankabrand.com/en/articles/5974328-can-i-add-branded-inserts-to-my-orders.md): Learn more about branded package inserts
- [Can I add branded insert cards?](https://faq.blankabrand.com/en/articles/11955971-can-i-add-branded-insert-cards.md): Learn how to customize your packages
- [Does Blanka offer graphic & logo design services?](https://faq.blankabrand.com/en/articles/5901863-does-blanka-offer-graphic-logo-design-services.md): Learn more about our graphic design services
- [How can I troubleshoot & fix logo issues?](https://faq.blankabrand.com/en/articles/11956243-how-can-i-troubleshoot-fix-logo-issues.md): Learn how to successfully set up your brand
- [What marketing services does Blanka offer?](https://faq.blankabrand.com/en/articles/12824336-what-marketing-services-does-blanka-offer.md): Learn more about Blanka's marketing services
- [What is the brand setup?](https://faq.blankabrand.com/en/articles/12824435-what-is-the-brand-setup.md): Learn more about Blanka's brand setup process
- [Can I customize packaging?](https://faq.blankabrand.com/en/articles/12824575-can-i-customize-packaging.md): Learn more about customizing your Blanka products
- [What customization options are available for Blanka products?](https://faq.blankabrand.com/en/articles/12822525-what-customization-options-are-available-for-blanka-products.md): Learn more about customizing your Blanka products
- [Are pre-made stores with branded products available through Blanka?](https://faq.blankabrand.com/en/articles/13624223-are-pre-made-stores-with-branded-products-available-through-blanka.md): Learn more about pre-built stores with Blanka
- [How can I ensure my logo is visible and compatible with Blanka's black or dark packaging?](https://faq.blankabrand.com/en/articles/15000697-how-can-i-ensure-my-logo-is-visible-and-compatible-with-blanka-s-black-or-dark-packaging.md)
- [What are the logo guidelines for Blanka, and why are gradients not accepted?](https://faq.blankabrand.com/en/articles/15001040-what-are-the-logo-guidelines-for-blanka-and-why-are-gradients-not-accepted.md)

## Billing & Payments

- [How does Blanka process payments?](https://faq.blankabrand.com/en/articles/12295062-how-does-blanka-process-payments.md): Learn how payments are processed
- [How do automatic payments work?](https://faq.blankabrand.com/en/articles/10860863-how-do-automatic-payments-work.md): Learn how automatic payments work
- [How do I turn on automatic order payments?](https://faq.blankabrand.com/en/articles/10860805-how-do-i-turn-on-automatic-order-payments.md): Learn how to enable automatic payments for your customer orders
- [What happens if an automatic payment fails?](https://faq.blankabrand.com/en/articles/10860920-what-happens-if-an-automatic-payment-fails.md): Learn what to do in case your automatic payment fails
- [Why was my automated payment disabled?](https://faq.blankabrand.com/en/articles/10860893-why-was-my-automated-payment-disabled.md): Learn why your automatic payment setting is disabled
- [How do I charge my customers tax?](https://faq.blankabrand.com/en/articles/9260794-how-do-i-charge-my-customers-tax.md): Learn more about handling taxes with Blanka
- [Where can I see billing details & payment history?](https://faq.blankabrand.com/en/articles/8685850-where-can-i-see-billing-details-payment-history.md): Learn about billing and payment history
- [What is Blanka's refund & cancellation policy?](https://faq.blankabrand.com/en/articles/5924132-what-is-blanka-s-refund-cancellation-policy.md): Learn about Blanka's refund and cancellation policy
- [How do I delete, cancel, or request a refund?](https://faq.blankabrand.com/en/articles/12815062-how-do-i-delete-cancel-or-request-a-refund.md): How to Manage Your Blanka Account: Deletion, Cancellation, & Refunds
- [How do I update my credit card information?](https://faq.blankabrand.com/en/articles/5708667-how-do-i-update-my-credit-card-information.md): Learn how to update your payment method
- [How does Blanka verify your payment method?](https://faq.blankabrand.com/en/articles/9682154-how-does-blanka-verify-your-payment-method.md): Learn more about payment verification
- [What currency does Blanka use?](https://faq.blankabrand.com/en/articles/9327843-what-currency-does-blanka-use.md): Learn more about currency for Blanka products & services
- [What is the refund timeline for different scenarios, including subscription changes & order cancellations?](https://faq.blankabrand.com/en/articles/12824421-what-is-the-refund-timeline-for-different-scenarios-including-subscription-changes-order-cancellations.md): Learn more about refund timelines
- [What should I do if my payment fails or is declined?](https://faq.blankabrand.com/en/articles/15000678-what-should-i-do-if-my-payment-fails-or-is-declined.md)

## Blanka App

- [How do I create a Blanka account?](https://faq.blankabrand.com/en/articles/12815038-how-do-i-create-a-blanka-account.md): Learn more about creating a Blanka account
- [How do I log in to my Blanka account?](https://faq.blankabrand.com/en/articles/5622576-how-do-i-log-in-to-my-blanka-account.md): Learn how to log in to your Blanka account
- [How do I change or update my Blanka membership?](https://faq.blankabrand.com/en/articles/5159098-how-do-i-change-or-update-my-blanka-membership.md): Learn how to change your Blanka membership
- [How do I pause my Blanka membership?](https://faq.blankabrand.com/en/articles/10406545-how-do-i-pause-my-blanka-membership.md): Learn how to pause your Blanka account
- [How do I change my password?](https://faq.blankabrand.com/en/articles/5536249-how-do-i-change-my-password.md): Learn how to change your password in the Blanka app
- [Blanka Video How-To Series](https://faq.blankabrand.com/en/articles/12748025-blanka-video-how-to-series.md): Learn how to start a private label beauty line with Blanka
- [Can I try Blanka for free before purchasing a membership?](https://faq.blankabrand.com/en/articles/12822190-can-i-try-blanka-for-free-before-purchasing-a-membership.md): Learn more about Blanka's free plan
- [What are the differences between the membership plans on Blanka?](https://faq.blankabrand.com/en/articles/12824003-what-are-the-differences-between-the-membership-plans-on-blanka.md): Learn more about Blanka's memberships
- [How do I consolidate multiple Blanka accounts into one?](https://faq.blankabrand.com/en/articles/12824106-how-do-i-consolidate-multiple-blanka-accounts-into-one.md): Learn more about steps to consolidate multiple Blanka accounts
- [How do I bundle products?](https://faq.blankabrand.com/en/articles/13318845-how-do-i-bundle-products.md): Learn how to bundle products in Shopify
- [How can I resolve common issues during the Blanka account sign-up process?](https://faq.blankabrand.com/en/articles/13624064-how-can-i-resolve-common-issues-during-the-blanka-account-sign-up-process.md): Learn more about signing up for a Blanka account
- [Why Are Some Products Showing as Unbranded in My Products/My Website?](https://faq.blankabrand.com/en/articles/15826062-why-are-some-products-showing-as-unbranded-in-my-products-my-website.md): Learn more about Branded Products in your website